Customer
At PPG Scandinavia, it is our basic philosophy that we are only successful when we have helped our customers to achieve a more successful and profitable business. That is why we enter into a partnership with our customers in which we work in a goal-oriented way to ensure that our customers have the most efficient processes and the best possible work flow within their company – regardless of whether it is an automotive paint shop or lighter industrial finishing. We are also involved in ongoing work to develop our customers’ skills, as this can also often be the key to a more profitable business.
Part of the explanation for our extensive documented success with improving our customers’ work processes – and thus earnings – is that we always start by looking at the specific challenges that might exist at an automotive paint and body shop.
When the most important challenges are defined, another important factor is that we always make our recommendations based on concrete data, which means that we can gauge whether the initiatives that we implement work. This also means that we can use data from individual customers’ production to show in practise that we keep our promises.
ProcessManager is an important tool in this context, as it is a unique process optimisation tool that removes almost all paperwork and gives a complete overview of the production flow, earnings and costs of an automotive paint shop. The system also contains an option for connecting inventory management with automatic reordering. You can read more about ProcessManager on ProcessManager’s own website.